A message regarding supply chain delays

Dear Valued Partners,

We are committed to providing our partners with well-crafted and on-trend designs. Suppliers around the world, however, continue to experience truly unprecedented production and supply chain constraints. These disruptions include difficulties securing materials, keeping manufacturing facilities healthy and operating, and congested freight infrastructures. This means that some of our products are taking longer than usual to arrive.
We are indebted to your loyalty and patience as we work around the clock to mitigate any further delays in getting our products into your hands and completing your projects.
Some important details we would like to share with you:

  • ETAs (Estimated Time of Arrival) that you see on site are subject to change and are estimations based on the information provided by our freight partners overseas. Unfortunately, we are experiencing a series of disruptions including limited freight container availability, slower than usual transit times, delays at port, and additional delays via rail and highway. Our logistics team is working diligently to update posted ETAs whenever new dates are made available to us.
  • We recommend reserving back ordered items well in advance to ensure the arrival of products to coincide with your project lead times. If you are currently working on a tight deadline, please contact your local sales representative who can assist with reviewing available product.
  • If you are a retail partner, we advise planning and ordering accordingly to ensure inventory arrives in time for your upcoming shopping seasons.
  • We are experiencing a level of unprecedented demand for our products and strongly encourage all of our clients to secure inventory as it becomes available. We suggest that the quickest way to shop and complete your project is to utilize the In Stock filter on our website. These pieces are ready to ship or can be picked up by local customers 72 hours after payment is received.
Please be assured that we are constantly updating our website with the newest information regarding inventory and back ordered ETAs. Thank you again for your continued partnership and patience.
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