All new accounts must meet a minimum value of $2,000 on the initial order.

For orders $1,000 or greater, a freight cap will be applied with the exception of Alaska and Hawaii. Please contact our customer service for more information.

We currently offer white glove delivery to customers in select regions in Canada and the United States. Please contact your customer service representative for a quote. Learn more about our white glove delivery service here.

You can request a pick-up from our Toronto or Houston warehouses by contacting your customer service representative. Please note that only Canadian customers can pick up from the Toronto warehouse. Similarly, only American customers can pick up from the Houston warehouse. Once your order is ready, you will receive an email from our customer service team to book your pickup appointment at our facility. All relevant information will be provided by our customer service team via email. You will require a written confirmation of a pickup appointment from our customer service team member before you arrive at our facility.

We do offer freight caps for orders $1,000 or greater in Canada and the U.S., calculated on the original order value before any sales or discounts.

Unless otherwise instructed SUNPAN will prepay the freight and charge it to your invoice. Please advise our Customer Service if you have an account with a freight forwarder you would like us to use.

Our shipments arrive on pallets for LTL and full trailer delivers. This helps protect the furniture during shipment. If your order is too small to be placed on a pallet, the order size will have to be increased.

White Glove Delivery is available in select regions in Canada. Please contact customer service for more information or to request a quote.

Shipping lead times are approximately 2-5 business days depending on the delivery address location. As a reminder, we do not ship to residential addresses.