SUNPAN is a trade-only company, what does that mean?

We are a business-to-business (B2B) company, which means that we exclusively work with interior designers, retailers, architects and other businesses in the furniture and design industry.

I am not a member of the trade, how can I purchase items from SUNPAN?

While we do not sell directly to end-consumers, you can still purchase our products from retailers and interior designers who work with us. Visit our Dealer Locator page to find a furniture retailer near you that stocks our products.

Please note that not all local retailers may carry our entire catalogue of products, so it may be best to call ahead of time to ensure that they have the SUNPAN item that you are interested in. You could also contact your favorite local retailers and request them to get in touch with our sales representative to procure the products you are interested in.

How do I register to become a customer?

Visit the SUNPAN Trade Program page to review the prerequisites to becoming our customer. If you qualify, please apply using the customer application form . Our team will review your application and advise you on the next steps. Becoming a SUNPAN customer is complimentary to members of the trade and unlocks several benefits including exclusive access to our catalogue, volume pricing and access to our showrooms (by appointment only).

How can I view the price and full stock availability of an item? 

You must be logged in to your SUNPAN trade account to view pricing, complete inventory availability and access advanced tools. Registered customers can sign in to our website using their registered email address or get in touch with their sales representative to request access.

What are the benefits of having a SUNPAN account?

SUNPAN customers enjoy exclusive access to our complete catalogue, volume-based pricing and personalized customer support. Please visit the SUNPAN Trade Program page to view the full range of benefits available to our customers.

Why does SUNPAN verify customer applications?

We review each application to ensure that applicants meet the criteria and are qualified B2B businesses . We are a trade-only company and only do business with members of the design trade.

When can I expect to receive a response on my application?

We usually take up to seven business days to review customer applications. Occasionally, there may be circumstances where we may get back to you beyond this timeline but please be assured that we will certainly review your application.

My account has now been approved, who can I contact for my project needs?

Every customer is assigned a dedicated sales representative based on their primary business location. Please visit our Contact a Sales Representative page to get in touch with your local sales representative.

Can I visit SUNPAN’s showrooms?

Showroom visits are by appointment only, and are only accessible to registered customers. Individuals who do not have a SUNPAN account are not authorized to visit our showrooms, with the exception of interior designers who accompany their clients.

If you already have an account with us, please contact your local sales representative to book an appointment to visit one of our three showrooms in North America.

Where are SUNPAN’s showrooms located?

We have three permanent showrooms located in Toronto, Canada, High Point, North Carolina, and Las Vegas, Nevada. You can learn more about our showrooms here.

What trade shows does SUNPAN participate in?

We proudly participate in High Point Market during spring and fall, and Las Vegas Market during summer and winter. Additionally, we also participate in HD Expo and BDNY.

Houston Warehouse 

How do I order from the Houston warehouse?  

Visit any product page, and simply select inventory by clicking on the button for either Toronto or Houston warehouse and add your desired quantity to cart. If an order contains inventory from both warehouses, the order will be split by warehouse and shipped separately. Please note that only US customers have access to the inventory in our Houston warehouse. You can watch our tutorial video here, or read our blog for more information.

Can I pick up orders at SUNPAN’s warehouse? 

You can request a pick-up from our Toronto or Houston warehouses by contacting your customer service representative. Please note that only Canadian customers can pick up from our Toronto warehouse, while only American customers can pick up from our Houston warehouse. Once your order is ready, you will receive an email from our customer service team to book your pickup appointment at our facility. All relevant information will be provided by our customer service team via email. You will require a written confirmation of a pickup appointment from our customer service team member before you arrive at our facility. Please note the hours of operation at our Houston facility are 7:30 AM to 4 PM CST.

If I am a US customer, can you ship products from the Toronto warehouse to the Houston warehouse for pick-up?  

Currently, items stocked in Toronto warehouse are only available for delivery to shipping addresses in USA. 

Can I combine products from the Toronto warehouse and Houston warehouse in my order? 

You can add products across both warehouses into a single cart. Orders will be split by warehouse and shipped separately. Learn more from our blog here.

Will I have to clear customs on items shipped from the Toronto warehouse?  

SUNPAN takes care of all customs clearance for our US customers to ensure a smooth delivery from our Toronto warehouse. 

Do I have to pay for shipping twice if I order from both the Toronto and Houston warehouses?  

The cost of shipping is still based on the total order value and remains the same whether you order from our Houston or Toronto warehouse. For US customers, a freight cap of 15% applies only on orders of $1,000 or more from each warehouse.

What is the address of the Houston warehouse? 

Our Houston facility is located at 2540 South FM 565 Road, Baytown, Texas 77523. Please note the hours of operation at our Houston facility are 7:30 AM to 4 PM CST.

Orders, Deliveries & Returns

What is the minimum order value for shipment?

All new accounts must meet a minimum value of $2,000 on the initial order.

For orders $1,000 or greater, a freight cap will be applied with the exception of Alaska and Hawaii. Please contact our customer service for more information.

Do I need to pay for additional fees for my order?

If your order falls below $1,000 (before taxes and shipping), additional shipping and handling charges will be applied.

How is freight calculated on orders?

Freight calculation is based on complete order. For partial shipments, our customer service team will contact you with shipping cost information.

Is there a freight cap on orders?

We do offer freight caps for orders $1,000 or greater in Canada and the U.S., calculated on the original order value before any sales or discounts.

Unless otherwise instructed, we will prepay the freight and charge it to your invoice. Please advise our customer service team if you have an account with a freight forwarder you would like us to use.

Can I cancel my order?

Customers can cancel orders for in-stock items at any time, provided that they have not left our facilities. To cancel an order, customers will need to contact a customer service representative or their local sales representative.

Can I hold/reserve an item?

You may place a hold or reserve an item as long as it is currently in stock for a maximum duration of two weeks. Once that time has lapsed, we cannot guarantee the stock of that item to you. Please contact your local sales representative to hold/reserve an in-stock item.

Do you deliver to residential addresses?

Orders can only be delivered to commercial business addresses. A surcharge is applied if Tailgate Service is required. 

For residential addresses, we offer white glove delivery service that is available in select regions of Canada. Please contact our customer service team to learn more. 

How do I add a shipping address for my account?

To add a shipping address, please contact customer service.

Can I change my delivery address after I have placed an order?

You may change the delivery address of the order as long as it has not left our facilities. Please contact customer service to request a change in delivery address.

I changed my billing address on the website. Why do I not see it reflected?

Any changes made to the 'Billing Address' on the Checkout page or My Account page will not be reflected in SUNPAN systems. Please contact customer service to update your Billing address.

How does a shipment arrive?

Our shipments arrive on pallets for LTL and full trailer delivers. This helps protect the furniture during shipment. If your order is too small to be placed on a pallet, the order size will have to be increased.

What countries do you deliver to?

We can ship to any country in the world.

What are your lead times?

Shipping lead times are approximately 2-5 business days depending on the delivery address location. As a reminder, we do not ship to residential addresses.

Can I pick up orders at SUNPAN’s warehouse?

You can request a pick-up from our Toronto or Houston warehouses by contacting your customer service representative. Please note that only Canadian customers can pick up from our Toronto warehouse, while only American customers can pick up from our Houston warehouse. Once your order is ready, you will receive an email from our customer service team to book your pickup appointment at our facility. All relevant information will be provided by our customer service team via email. You will require a written confirmation of a pickup appointment from our customer service team member before you arrive at our facility.

Why has my order been delayed?

We strive to have your order delivered as soon as possible. However, due to ongoing supply chain-related issues happening throughout the furniture industry, there may be circumstances where your order may be delayed. Our team will communicate with you to keep you updated on the status of your order.

Do you offer returns and/or exchanges?

All of our products are final sale, so returns and exchanges are not possible. Because we are a wholesaler, we do not operate the same way as a retail store.

Do you offer white glove delivery? 

We currently offer white glove delivery to customers in Canada. Please contact your customer service representative for a quote. Stay tuned for when white glove delivery will be available in the United States.

Billing & Payments

Do you charge sales tax?

Due to laws and regulations, we must collect sales tax. The tax amount is based on the location that is indicated on your shipping address. Any applicable taxes will be displayed at checkout.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, American Express, etc.), as well as wire transfers and e-transfers.

Does SUNPAN offer financing options?

Financing options are available on approved credit only. Please inquire with your local sales representative for more information.

Products & Warranty

Where are your products made?

We are committed to providing our customers with thoughtfully-designed furnishings that are developed to suit different environments and design aesthetic. We work with manufacturing partners from around the globe. To learn the country where a certain product is made, please check the product detail page.

Do you offer sustainable products?

Sustainability is one of the guiding principles in our product creation. We proudly offer a diverse range of products that are made with sustainable elements. Earth-friendly products in our collection can be identified by a sustainability logo that is visible on our website and catalogue. From ethically harvested wood and recycled plastics to reduced packaging and thoughtful upcycling, you can learn more about our commitment to sustainability here.

Do you offer contract-grade furniture for hotels, restaurants, and other commercial environments?

A majority of our high-quality furnishings are designed with durability in mind and are therefore an excellent fit for commercial environments. Explore our contract viable (CV) products that are specifically designed for to meet your commercial project needs. You can learn more about our contract-grade furniture by visiting the SUNPAN Contract Program page.

Do you offer customization options for your furniture?

Customization options are available for certain products provided the minimum order quantity conditions are satisfied. Please contact your local SUNPAN sales representative to learn more about our customizable furnishings.

How can I get a physical copy of SUNPAN’s catalogue?

Our physical catalogue is only available for registered customers. To request a copy of the physical catalogue, please contact

Do you offer fabric samples?

Yes, we do! Registered customers can order fabric swatches on our website or by getting in touch with their SUNPAN sales representative. We also offer a Swatch Program that provides customers with an assortment of fabrics that we carry.

Do you offer rug samples? 

Yes, we do! Registered customers can order indoor and outdoor rug samples on our website or by getting in touch with a local SUNPAN sales representative. We also offer a Swatch Program that provides customers with an assortment of fabrics that we carry.

Where can I find the measurements of a product?

Product measurements can be found under the Dimensions section of the product page. You can also find the dimensions for each item on the category page. Please note that although every attempt has been made to ensure accuracy, all dimensions are approximate and colours may vary.

I ordered a product and it looks different in-person when compared to your website. Why is that?

Every attempt is made to ensure color accuracy of our products on our website and in the catalogue, but as such, there will be slight color variation depending on the lighting, printing technology, and color accuracy of individual monitors.

To ensure you have the most accurate representation of a fabric finish, we recommend ordering a swatch prior to purchasing a product. We have swatches for most of our products available upon request. Please contact to purchase a swatch memo.

I am interested in a product that you have discontinued . How do I find it?

While it is uncommon for us to have excess inventory of a discontinued item, please reach out to your local sales representative and they will do their best to assist you in locating the exact item that you are looking for, or a close alternative that is available in our current catalogue.

How can I care for my products?

Visit our Product Care page to ensure the lasting beauty of your SUNPAN products.

What Is Proposition 65?

Proposition 65 is a law enforced in the state of California. It requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment.

The list of chemicals contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.

The list is updated and maintained by the California Office of Environmental Health Hazard Assessment (OEHHA). To learn more, please visit the official website.

There is a possibility that SUNPAN products and/or packaging may come in contact with some of the listed chemicals (such as wood dust or flame retarded solvents) at our manufacturing facilities. As such, we are required to affix a warning label to products stating the exact verbiage:

"This product can expose you to chemicals including [name of California Prop 65 substance (e.g. Wood Dust)], which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to"

As SUNPAN products are sold in the state of California, we are required to abide by it’s the state’s regulations.

What warranty does SUNPAN offer?

Our high quality furniture comes with a one-year warranty that is valid from the date of delivery . The warranty covers any defective materials and/or manufacturing defects from normal use. Our one-year warranty does not apply to our Made in Italy collection, which comes with a ten-year warranty on the structure and a two-year warranty on the cover.

To learn more about the full terms and conditions of our warranty, please click here.

Customer Service & Claims

The price of an item that I was interested in purchasing changed on the website. Will SUNPAN honour the lower price that I originally saw?

The amount reflected at the time of checkout is the final price. In the event of any price discrepancies, we reserve the right to determine the ultimate price of any item. We also reserve the right to adjust our product prices at anytime without notice, should we deem an item to be priced inaccurately. Please read our Terms and Conditions page for more information.

How long do I have to submit a claim?

If you receive your order and it has freight damage, you have 10 days to file a claim. For manufacturing defects, you have one-year to file a claim. Please note that the claim timeline begins to count once your order has been delivered to your address.

I would like to file a claim with an item I ordered. Who can I contact?

To file a claim on an order, please fill out this form. Please ensure you provide a detailed explanation and provide supporting evidence (pictures and video) of your claim so our team can further assist you in resolving the issue.

My order came in and it was damaged/defective. What can I do?

If you are a registered trade customer and your order came damaged or defective, you need to submit a claim. Please log in to your online account to access the Claim Form on the 'Forms' page. 

We only accept claims from our registered trade accounts. If you are an end consumer, please contact the retailer or designer you purchased the product from.

I do not have an account with SUNPAN, but I ordered an item from a retailer that carries your products. I have an issue with my item(s), who do I contact?

Please contact the retailer that you ordered your product from and they will work with you to resolve the issue with your product.

Online Account Access 

What web browsers does SUNPAN’s website support?

Our new website supports the latest two versions of the following browsers: 

  • Google Chrome 
  • Mozilla Firefox 
  • Apple Safari for MacOS 
  • Microsoft Edge 
  • Opera 
  • Apple Safari for iOS 

I’m having trouble accessing SUNPAN’s website. What do I do?

Please follow the checklist below: 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser. 
  • Try on another web browser or an incognito window. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
  • Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.) 
  • Try another device or on the Shopify Mobile app
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.) 
  • Ensure there are no pop ups being blocked in the web browser. 
  • Ensure you do not have any firewalls or pop up blockers enabled on the device. 


I would like to work at SUNPAN. How can I view open career opportunities?

Please visit our Careers page to view the latest job openings at our company currently offers. If there are no openings that fall in your area of interest, please feel free to submit your resume to and we will keep your application on file. In the event that a position opens in the future that matches your skills, we may contact you about the opening.

I am a manufacturer and I would like to work with SUNPAN. Who do I contact?

Please contact Fion Ho (, our Director of Product Development. If possible, please include a summary of the products that you have to offer, as well as any additional images if they are available.

I am a journalist and I would like to get more information about SUNPAN. Who do I contact?

For any press inquiries related to our company or product(s), please contact

I would like to do a collaboration with SUNPAN. Who do I contact?

Please contact from our marketing team, with your collaboration offer.