We are rebuilding our website to enhance your online shopping experience. The new website will have the same look and feel that you are accustomed to but will provide a better experience for our customers.
A go-live date for the new website will be announced soon.
Registered SUNPAN customers can continue to shop on our current website as usual, but there will be some changes once we launch the new website. We will be rolling out some features in phases to ensure a smooth transition. Don't worry we will be there to guide you every step of the way!
What This Means for Customers
- All items in Wishlists, Carts and Projects cannot be transferred to the new website or retrieved later. We advise our customers to save information in "Wishlist" and "My Projects" to avoid losing access to it. Please complete orders for items that are in your "Shopping Cart" before we migrate to the new website.
- Past orders, customer information, and appropriate pricing tiers will reflect accurately on customer accounts.
- Secure Sign-In: SUNPAN is leading the way to ensure a more secure sign-in process for our customers with a foolproof passcode log-in process. A unique passcode will be sent to registered email addresses every time a customer logs in to their SUNPAN account on the new website. This two-factor authentication means accounts with multiple users sharing an email address to currently access sunpan.com will need to register all user email addresses with us. Please contact your sales rep if you would like to register email addresses of more users from your company.
What Improvements Will Customers Experience?
- An improved user experience! Enjoy a smooth journey on our super fast website packed with innovative features.
- A more intuitive product availability chart to see incoming stock of sold-out products so you can plan for projects accordingly.
- The ability to track shipment of your online orders.
- Search that works like a charm! Easily search for any SUNPAN product you like. Search for products by color or style. Filter products based on availability. Browse other pieces from the same product family.
- We will continue to update our customers. Please stay tuned for more information related the launch of the new website. Follow us on social media or check this page periodically for updates.
- If you are a registered customer of SUNPAN and would like to give additional team members in your company access to SUNPAN's new website, please contact your sales rep.