JOB OPPORTUNITIES

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

CANADA

Product Developer/Buyer

About the job

The Product Developer reports to the Director of Product Development and is a key member of our Product Development team. As the Product Developer, you will interface between Marketing, Sales and Purchasing to help identify opportunities and transform those opportunities, pursuant to our product development process, into actual competitive products.


This position calls for an individual with a broad skill set, an entrepreneurial spirit and keen design sense to help build and execute developments within set timelines. The ideal candidate will thrive in a fast-paced environment, provide innovative solutions and have the ability to think on their feet.


PRINCIPAL FUNCTIONS & OBJECTIVES

  • Develop strong vendor relationships, monitor industry trends and evaluate competition
  • Review assortment planning to identify opportunities and capitalize on current trends including new category introductions
  • Analyze in-line product performance on a weekly basis and provide recommendations to boost sales
  • Developing new products from rendering to sampling to final production
  • Reports directly to the Director of Product Development while working closely with our designers, internal teams, agents and factories overseas
  • Ability to travel overseas for factory visits and/or sourcing and inspiration trips as required
  • Conduct market trend research and understand changes in the industry and consumers behavior
  • Create mood boards and design briefs as required
  • Perform zone reviews – analyzing product and vendor performance
  • Communicate and follow-up with overseas factories on a day-to-day basis regarding sample development, production and any issues that arise
  • Understanding of the furniture laws and regulations in our markets and assist internal teams and factories to ensure compliance
  • Explore new sources to bring to life material options for our vendors
  • Partner with QA team to review and approve samples on Qarma app.
  • Work closely with the Director of Product Development on trade shows

i. Before each Trade Show:

  • Work with the Assistant or Junior Product Developer to ensure POs containing samples for the show are prioritized and documented by the Logistics and Warehouse Teams

ii. After each Trade Show:

  • Action on decisions arising from the trade show involving new products
  • Other responsibilities and accountabilities as assigned by the Director of Product Development



KEY SKILLS AND EXPERIENCE

  • College Diploma and/or University Degree preferred
  • Computer Skills – Microsoft office
  • Project Management Skills
  • Ability to manage multiple projects at any given time
  • Strong leadership skills and ability to work with others
  • Strong design aesthetic, and ability to distill trend research and create assortments
  • Knowledge of the furniture industry and furniture styles is an asset

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

APPLY ON LINKEDIN

APPLY BY EMAIL



Product Specialist

About the job

The Product Specialist reports to the Product Specialist – Team Lead and is a key member of our Product Development team. The Product Specialist will ensure products are catalogued and imputed into the system correctly while coordinating with various departments and oversea manufacturers.


PRINCIPAL FUNCTIONS & OBJECTIVES

SKU Management:

  • Set up SKU’s in SAP for new Samples and New Arrivals going into the warehouse line
  • Set up SKU’s for Direct Container items
  • Request specifications on all new products from factories
  • Verify and enter all detailed specifications (between 100-125 fields per SKU depending on the individual item)
  • Assemble and provide Features and Benefits on all products for Marketing
  • Collect and enter all pricing (Warehouse and DC) and set up price matrix
  • Requests new product names from the Marketing Team and enter into SAP
  • Update sample status and imagery after sample review
  • Prepare New Arrivals list for Procurement Team to place production orders
  • Work with Marketing Team to ensure New Arrivals will be photographed
  • Ensure all fields are updated for all current product as necessary and monitored for accuracy
  • Take note of all changes to a SKU and provide updates and corrections to E-Commerce Team
  • Assist the Director of Operations with warehouse and DC price lists, ensuring all items are correctly listed, prices are accurate, and no information is missing
  • Update HS Codes into SAP once received from Custom Specialist

Other Tasks:

  • Inform factories of any new label requirements and approve/ reject labels
  • Work with QC team to examine and approve assembly instructions from factories
  • Examine and approve carton markings for production from factories
  • Inform factories of mislabeled items based on information from warehouse team and advise penalty if necessary
  • Assist internal teams to verify inaccuracies with website imagery
  • Request and file Abrasion Reports from Fabric Mills on all new covers
  • Request and file Fire Rating Certificates for new covers and foam from Fabric Mills and Factories
  • Handle product inquiries from CSR or Sales Teams
  • Find efficiencies in processes with product processing
  • Other responsibilities and accountabilities as assigned by the Product Specialist – Team Lead/ Director of Product Development


KEY SKILLS AND EXPERIENCE

  • College Diploma and/or University Degree preferred
  • 1-2 years of previous Data Entry experience
  • Computer Skills – Microsoft office
  • Ability to multitask and strong attention to detail
  • Ability to thrive in a fast-paced environment


We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.


Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.


In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

APPLY ON LINKEDIN

APPLY BY EMAIL

Content & Social Media Specialist

About the job

The Content & Social Media Specialist, reporting to the Digital Marketing & Communication Manager, is a highly motivated, creative and passionate member of the Marketing team. They will assist the Digital Marketing & Communications Manager in engaging online followers, external stakeholders and conversations and developing leads and sales while communicating the company’s brand in a positive, authentic way.


PRINCIPAL FUNCTIONS & OBJECTIVES

Copy/Content Development

  • Write compelling copy for various media (social, website, print) through creative and strategic storytelling in adherence with brand guidelines
  • Maintain an editorial calendar and contribute ideas to overall content and social media strategy; you will be a strong advocate for deadlines
  • Assist the Digital Marketing & Communication Manager and other key stakeholders with internal and external communications requests
  • Take ownership of monthly company newsletter
  • Work with other members of the digital marketing team to build a blog content strategy and produce engaging blogs on a consistent basis
  • Collaborate with internal and external creative teams (photographers, graphic designers) on content creation for various campaigns
  • Organize and manage content into a user-friendly library for Marketing department
  • Work with all members of Marketing department to maintain internal documents, including but not limited to Standard Operating Procedures, policies, contracts
  • Assist the Marketing team with content needs for the annual catalogue and provide curated photographs for use in the catalogue
  • Other ad hoc duties as assigned

Social

  • Take ownership of social media planning and develop and execute the company’s social media strategy
  • Build a content calendar for Instagram, Pinterest, Facebook, LinkedIn and Twitter, and implement the social media plan with engaging, informative and on-brand organic content and creatives
  • Create video content for use on various social channels
  • Work closely with the Digital Marketing & Communications Manager to manage the influencer program and contribute to earned media mentions
  • Engage with the design community online and identify SUNPAN products featured on other channels; curate third-party images for social media
  • Plan and execute paid advertising campaigns to support sales promotions and drive engagement
  • Monitor and analyze social media and community engagement metrics to optimize performance
  • Monitor and understand competitor social media and communication strategies; provide reports of trending tactics

Media Relations

  • Grow and maintain relationships with journalists and key stakeholders to ensure increased coverage for SUNPAN in trade and mainstream media outlets
  • Write, edit and proofread press releases on major company announcements and distribute them to trade publications
  • Respond to journalist enquiries in a timely manner and facilitate interviews with internal team leaders
  • Collaborate with teams to ensure timely submissions for product feature requests
  • Compile news coverage about SUNPAN and share with internal stakeholders


KEY SKILLS AND EXPERIENCE

  • Post-secondary degree in Communications, Public Relations, Creative Writing, Business or Journalism. Meta digital marketing and community management an asset.
  • 2+ years of experience in copywriting or content marketing
  • Communication skills: Must exhibit exemplary writing and editing skills. Please include a link to your portfolio.
  • Passion for content creation and storytelling- natural storyteller and strategist with a demonstrated understanding of tone and voice in copy
  • Proficient in Instagram, Facebook, Pinterest and LinkedIn marketing
  • Experience creating video content on social media
  • Experience with digital analytics
  • Consistent track record of audience growth and social media engagement
  • Fluency with using Canva or Adobe Creative Suite
  • Organization and time management skills are a must: This role will be responsible for a series of projects and will require strong attention to detail
  • Must display professionalism and collaborative attitude: This role will be working with cross-functional departments and external stakeholders
  • Possess strong understanding and experience in B2B marketing
  • Familiarity with social media scheduling tools
  • Paid Social Ads experience is an asset
  • Experience with influencer marketing is an asset
  • Familiarity with Asana (nice to have)

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

APPLY ON LINKEDIN

APPLY BY EMAIL

Customer Service Representative (Account Manager)

About the job

The Customer Service Representative is responsible for servicing and invoicing a customer base consisting of owners, designers, and wholesalers. This is a hands-on position that is responsible for sales within a territory.


PRINCIPAL FUNCTIONS & OBJECTIVES

  • Maintaining accounts in assigned territories
  • Responding to incoming calls, emails and inquiries from customers
  • Managing order entry for sales in an established territory by adhering to customer deadlines, warehouse timelines and internal policies
  • Resolving customer complaints and conflicts with patience and courtesy
  • Researching and reviewing accounts for accuracy
  • Coordinating and interacting with other department personnel as required
  • Responsible for payment collection through Credit Cards, wires, and cheques
  • Creating Delivery Notes and passing them on to the warehouse for shipping
  • Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors and other key stakeholders
  • Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management


KEY SKILLS AND EXPERIENCE

  • Minimum 3 years of relevant experience
  • Proficient in MS Office Applications
  • Excellent verbal, written and communication skills
  • Strong interpersonal skills
  • Highly organized with a proven ability to multi-task
  • Productive and efficient in planning and executing work
  • Service driven with exceptional attention to detail
  • Ability to work well in a fast-paced environment
  • Experience with SAP is considered an asset
  • Energetic, upbeat and a tenacious team player
  • Bilingual in English and French is considered an asset



We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.


Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.


In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

APPLY ON LINKEDIN

APPLY BY EMAIL

General Labourer

JOB SUMMARY

The goal of this position is to be a key member in maintaining and building a sustainable, adaptable, customer-responsive company adhering to the core values of:

• Passion
• Teamwork
• Integrity
• Accountability
• Innovation

The General Labourer is required to load and unload containers in the Warehouse and perform general warehouse duties.

Principal functions & Objectives

Unload containers and put product in designated areasCompare product received against receiving sheetsPrepare products for forklift driver to stack upWrap shipping skids efficiently, and compare them with packing slipsLoad products ready to ship onto trucks under the supervision of the supervisor or team leadUnload products from truck under the supervision of the supervisor or team leadCheck products to ensure working order and quantitiesChoose appropriate packing materials and pallets, and pack products in accordance to product safety protocolsReceive product deliveries from manufacturing units, and ensure that they are properly storedArrange items in an organized manner to avoid damage or premature wear and tearEnsure cleanliness and maintenance of equipment and tools used in the delivery or loading processesEnsure that the warehouse is clean and organized at all timesMaintain both shipping and receiving logsOptimize space by ensuring that everything is stored efficientlyAny other tasks as assigned by the Warehouse Supervisor/Team Lead

Key Skills and Experience

Minimum High school diploma or equivalent requiredA positive attitude and team spiritCounterbalance forklift certification is an assetAbility to lift up to 50 lbs

APPLY BY EMAIL

Claims (Returns) Assistant

About the job

The Claims Assistant is essential in assisting the Claims department to provide continued value to the customers. A major component of this position is the strategy to remain cost efficient in the processes and reduce the amount of damages.


PRINCIPAL FUNCTIONS & OBJECTIVES

  • Assisting in the review all claims for eligibility, accuracy and completeness
  • Assisting in the completion of accurate data entry in the system to start the process of acknowledging and processing the claim
  • Assisting in communicating with customers, carriers and related internal departments as necessary, verbally and in writing, regarding any additional documentation needed, claim processing and claim status
  • Assisting to prepare documentation and provides timely and appropriate information to internal and external customers to facilitate timely claims resolutions and reduce loss expense exposure
  • Assisting to monitor, document and report trends, characteristics and causes of claims, processing timelines and helps develop recommendations for claims prevention
  • Assisting in QC issues with factories
  • Checking and inspecting claims items when needed
  • Sending QC reports to product team and factories for all zones
  • Ensuring all replacement parts are in stock and placing orders with factories when required for all zones
  • Suggesting packaging improvements when needed
  • Other responsibilities and accountabilities as assigned by the Claims Manager


KEY SKILLS AND EXPERIENCE

  • Post secondary diploma/degree in logistics or related discipline
  • Minimum of 2-5 years of customer service
  • Knowledge of Microsoft Office including Outlook, Word, Access and Excel preferred
  • Previous experience with SAP is an asset
  • Exceptional time management and self-management skills
  • Strong organizational skills, ability to multi-task and adapt to changing priorities
  • Ability to work independently or as a team in a fast-past environment
  • Strong communication skills; both written and verbal


We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.


Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.


In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

APPLY ON LINKEDIN

APPLY BY EMAIL

USA

HR and Office Manager

Essential Duties and Responsibilities:

  • Responsible for the day-to-day operations of the HR functions and duties
  • Responsible for the recruitment, selection, onboarding and orientation of employees
  • Ensure collaboration with and provide support to department managers and supervisors
    to ensure all HR policies, procedures, and programs meet their needs and are being followed
  • Maintain management guidelines by preparing, updating, implementing, and recommending
    human resource policies and procedures
  • Maintain employee records and reports
  • Ensure the health, safety, cleanliness, and security of the work environment
  • Ensure compliance with all safety, legality and quality requirements
  • Foster and enhance the corporate culture through the organization of team building activities, and other related functions and initiatives (planning of social events- summer event/holiday event)
  • Coordinate training and development programs for employees
  • Manage and track employee vacations and absences
  • Serve as the point person for general office duties including maintenance, mailing, supplies, equipment, bills, errands, and shopping
  • Schedule meetings and appointments
  • Organize the office layout and order stationery and equipment
  • Maintain the office condition and arrange necessary repairs
  • Organize office operations and procedures
  • Coordinate with IT department on all office equipment
  • Ensure that all items are invoiced and paid on time
  • Provide general support to visitors
  • Liaise with facility management vendors, including cleaning, catering, and security services
  • Other HR/office management duties as assigned by Senior Management

Physical Requirements:

  • This position may require sitting and standing for a long period of time

 

Skills Required:

  • Post secondary diploma/degree in Human Recourses or related discipline
  • 2-3 years in an HR and/or administrative role
  • Knowledge of Microsoft Office including Outlook, Word and Excel preferred
  • Exceptional time management and self-management skills
  • Strong organizational skills, ability to multi-task and adapt to changing priorities
  • Ability to work independently or as a team in a fast-past environment
  • Strong communication skills; both written and verbal

APPLY BY EMAIL

Operations & Warehouse Manager

Essential Duties and Responsibilities:

  • Creating long-term plans and initiatives to accomplish company goals efficiently
  • Develop and implement strategic plans to improve process efficiency, order, and inventory accuracy throughout warehouse operations
  • Responsible for overseeing all warehouse operations
  • Coordinating with other teams to implement strategies and cross-training efforts
  • Improve operational management systems, processes, and best practices
  • Manage budgets and forecasts
  • Identifying problems and coming up with effective solutions quickly
  • Monitoring changing market conditions and adjusting strategies accordingly
  • Conducting interviews with prospective candidates 
  • Manage any HR concerns with staff on Hiring, discipline, and vacations with the assistance of the HR/Office Manager
  • Compliance with all regulatory requirements with the assistance of the HR/Office Manager
  • Oversee that all employees are adhering to company policies and procedures
  • Manage inventory controls and processes to achieve accuracy and operations efficiency targets
  • Liaise with customers, suppliers, and transport companies
  • Plan, coordinate and monitor the receipt, order assembly and dispatch of goods
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks.
  • Monitoring employee productivity and providing constructive feedback and coaching
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
  • Ensure to use space and mechanical handling equipment efficiently
  • Ensure quality, budgetary targets and environmental objectives are met.
  • Have a clear understanding of company policies, vision and how the warehouse contributes to these policies and vision
  • Respond to and deal with customer communications by email or telephone.
  • Maintain stock control systems up to date and making sure inventories are accurate
  • Plan future capacity requirements
  • Produce regular reports and statistics on a daily, weekly, and monthly basis
  • Oversee the planned maintenance of vehicles, machinery, and equipment.
  • Accountable for performance indicators, security, change management, technology, and all administration activities.
  • Forecast and manage the productivity schedule and/or quality of the operation.
  • Manages to ensure product assembly, product improvement or product modifications are up to standards.
  • Ensure the accurate placement of product in warehouse
  • Work independently or as a team, to fulfill department &/or company goals and objectives
  • Manage recruitment needs and training of staff, as well as monitor staff performance and progress
  • Motivate, organize, and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
  • Provide timely and effective communication through staff meetings, as well as written and electronic communication.
  • Maintain standards of health and safety, hygiene, and security in the work environment
  • Adhere to policies, procedures and regulatory requirements, plan, develop, organize, direct and control all aspects of the warehouse facility operations.
  • Manage all activities involved in the shipping and receiving of products to and from the warehouse.

Physical Requirements:

  • This position may require sitting and standing for a long period of time
  • Occasional travel is required

Skills Required:

  • College Diploma/University Degree in Business
  • Minimum 7 years in a management role
  • Minimum 5 years of relevant warehouse experience ideally as a warehouse manager or assistant position
  • Excellent verbal communication skills
  • Proven team building, interpersonal and leadership skills
  • Ability to manage workload by effectively prioritizing tasks to meet expectations and deadlines
  • Proactive problem solving and analytical capabilities for data driven decision making
  • Strong project management capabilities
  • Solid knowledge of workplace safety standards applicable to warehouse environments (OH&S)
  • Optimistic and constructive personality constantly seeking ways to improve processes and procedures
  • Experience with inventory control and ERP systems
  • Capable of lifting minimum 50 lbs
  • Strong communication and team leadership skills
  • Experience driving a forklift, scissor lift and trailer
  • Proven track record of successfully managing people

 

APPLY BY EMAIL

Assistant Operations & Warehouse Manager

Essential Duties and Responsibilities:

  • Assist the Operations & Warehouse Manager in day-to-day activities
  • Assist in creating long-term plans and initiatives to accomplish company goals efficiently
  • Help develop and implement strategic plans to improve process efficiency, order, and inventory accuracy throughout warehouse operations
  • Assist in overseeing all warehouse operations
  • Assist in coordinating with other teams to implement strategies and cross-training efforts
  • Assist in improving operational management systems, processes, and best practices
  • Help manage budgets and forecasts
  • Assist in identifying problems and coming up with effective solutions quickly
  • Conduct interviews with prospective candidates 
  • Ensure compliance with all regulatory requirements
  • Help oversee that all employees are adhering to company policies and procedures
  • Assist in managing inventory controls and processes to achieve accuracy and operations efficiency targets
  • Other duties as assigned by upper management
  • Ensure that the warehouse is clean, organized, and free of potential hazards always
  • Ensure smooth operations and quick turnaround time for loading and off-loading containers
  • Streamline processes and make daily activities more efficient
  • Assist Warehouse Manager in receiving and completing paperwork
  • Unload containers and put product in designated areas
  • Compare product received against receiving sheets
  • Prepare products for forklift driver to stack up
  • Wrap shipping skids efficiently, and compare them with packing slips
  • Load products ready to ship onto trucks
  • Unload products from truck
  • Check products to ensure working order and quantities
  • Choose appropriate packing materials and pallets, and pack products in accordance to
    product safety protocols
  • Receive product deliveries from manufacturing units, and ensure that they are properly
    stored
  • Arrange items in an organized manner to avoid damage or premature wear and tear
  • Ensure cleanliness and maintenance of equipment and tools used in the delivery or
    loading processes
  • Maintain both shipping and receiving logs
  • Optimize space by ensuring that everything is stored efficiently
  • Any other tasks as assigned by the Warehouse Manager

Physical Requirements:

  • This position may require sitting and standing for a long period of time
  • Occasional travel is required

 

Skills Required:

  • College Diploma/University Degree in Business
  • +2 years in a management role
  • Excellent verbal communication skills
  • Proven team building, interpersonal and leadership skills
  • Ability to manage workload by effectively prioritizing tasks to meet expectations and deadlines
  • Proactive problem solving and analytical capabilities for data driven decision making
  • Strong project management capabilities
  • Solid knowledge of workplace safety standards applicable to warehouse environments (OH&S)
  • Capable of lifting minimum 50 lbs
  • Forklift certification is an asset

 

APPLY BY EMAIL

Assistant Warehouse Manager

Essential Duties and Responsibilities:

  • Assist the Warehouse Manager in day-to-day activities
  • Ensure that the warehouse is clean, organized, and free of potential hazards always
  • Ensure smooth operations and quick turnaround time for loading and off-loading containers
  • Streamline processes and make daily activities more efficient
  • Assist Warehouse Manager in receiving and completing paperwork
  • Unload containers and put product in designated areas
  • Compare product received against receiving sheets
  • Prepare products for forklift driver to stack up
  • Wrap shipping skids efficiently, and compare them with packing slips
  • Load products ready to ship onto trucks
  • Unload products from truck
  • Check products to ensure working order and quantities
  • Choose appropriate packing materials and pallets, and pack products in accordance to product safety protocols
  • Receive product deliveries from manufacturing units, and ensure that they are properly stored
  • Arrange items in an organized manner to avoid damage or premature wear and tear
  • Ensure cleanliness and maintenance of equipment and tools used in the delivery or loading processes
  • Maintain both shipping and receiving logs
  • Optimize space by ensuring that everything is stored efficiently
  • Any other tasks as assigned by the Warehouse Manager

Physical Requirements:

  • This position may require sitting and standing for a long period of time
  • Occasional travel is required

Skills Required:

  • Minimum High school diploma or equivalent required
  • Minimum 1 year of experience working as an Assistant Warehouse Manager
  • A positive attitude and team spirit
  • Capable of lifting minimum 50 lbs
  • Forklift certification is an asset 

 

APPLY BY EMAIL